For more than a century BOC's gases and expertise have contributed to advances in many industries and aspects of everyday life, including steelmaking, refining, chemical processing, environmental protection, wastewater treatment, welding and cutting, food processing and distribution, glass production, electronics and health care. BOC is a member of The Linde Group, a world-leading industrial gases and engineering company with more than 51,000 employees working in around 70 countries worldwide. Following the acquisition of BOC, the company achieves annual gases and engineering sales of around 12 billion euros. The strategy of The Linde Group is geared towards earnings-based growth and focuses on the expansion of its international business with forward-looking products and services.
An opportunity has now arisen for a Infrastructure Services Manager within our UK & Ireland Business Services team based in our Guildford office.
The purpose & principle responsibilities of the position:
• To assist the Regional Service Manager in provision and delivery of personal computing and network services throughout the UK & Ireland
• Manage the regional delivery (via 3rd party management) of standard personal computing platforms and network solutions within the region (hardware, served-up applications, client applications, file/print, connectivity, client security, etc) based on Linde Group best-practice standards from our Enterprise Services organisation
• Responsible for achieving customer satisfaction and Service Levels and acting as an escalation point for service related issues
• Responsible for ensuring that all Personal Computing Services and network processes, procedures and standards are agreed, documented, communicated and implemented.
• Manage systems and asset management solutions for the Personal Computing and network area within the region (software distribution, remote control, inventory, licences, life-cycle, capacity management, etc)
• Manage and report on service delivery in line with service level agreements
• Understand and promote The Linde Group global technology standards
Required qualifications/skills/experience:
• ITIL Foundation or above (desired)
• Experience working with onshore and offshore outsource service providers and vendors would be a distinct advantage
• Experience at a management level in an organisation, with a proven track record of achievement
• 3-5 years in similar or related role in IS department
• Relevant education and/or practical experience
• Able to work independently and as a self-starter
• Excellent communications skills – both verbal and written
• Broad technical knowledge and demonstrable experience in the development and implementation of Personal Computing systems and network solutions
• Ability to be an effective team player and leader
• Knowledge and experience of project and programme management methodologies would be an advantage
You need not apply for this role if you have had no management experience (either line or 3rd party management) or do not live within a safe and commutable distance to Guildford.
